Accessibility Policy

Effective Date: September 1, 2026

SUMMARY OF KEY POINTS

Commitment to Inclusion: We are dedicated to making our website and physical apartment communities accessible to everyone, regardless of ability.

Digital Standards: We actively update our website to align with modern Web Content Accessibility Guidelines (WCAG) so you can easily browse listings and manage your tenancy online.

Housing Accommodations: We welcome and promptly process requests for reasonable accommodations and physical modifications within our residential communities.

Honest Limitations: While we strive for seamless accessibility, some third-party tools we use (like payment processors) may have occasional accessibility limitations outside our direct control.

Privacy Protected: Any personal or medical information you share with us to request an accessibility accommodation is strictly protected under US privacy laws, including the CCPA.

Here to Help: If you encounter any barriers, you can reach our support team directly for immediate assistance.

Introduction

At Real Property Management Express, we believe that finding, leasing, and enjoying a home should be an inclusive and welcoming experience for everyone. Because we manage and lease residential apartment communities, our commitment to accessibility extends across both the digital spaces where you search for your home and the physical spaces where you live.

This policy applies specifically to the multiple individual property websites we manage for our residential communities. It explains how we work to remove barriers, how you can request accommodations, and what you can expect when interacting with these digital platforms and physical properties.

Digital Accessibility

We want our website to be a helpful tool for everyone. Whether you are browsing available apartments, submitting a maintenance request, or paying your rent online, you should be able to navigate our digital services independently and efficiently.

Our Web Standards

To make our website accessible, we use the Web Content Accessibility Guidelines (WCAG) as our primary guide. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

Here are a few ways we work to maintain an accessible digital environment:
• Designing pages with clear color contrast and readable fonts
• Ensuring our website can be navigated using a keyboard
• Providing descriptive text for images and property photos so screen readers can interpret them
• Structuring our content with clear headings and logical layouts

Third-Party Services and Limitations

To provide you with a seamless leasing experience, we rely on essential third-party service providers for website hosting and secure payment processing. While we intentionally partner with providers who share our commitment to accessibility, we do not have direct control over their underlying code. Because of this, you might occasionally encounter a third-party plugin or payment portal that does not fully meet our strict accessibility standards. If you ever have trouble using these tools, please let us know so we can provide an alternative way to complete your transaction.

Physical Accessibility and Fair Housing

Our commitment to accessibility goes beyond the screen. As a residential property management company, we strictly adhere to the Fair Housing Act and the Americans with Disabilities Act (ADA). We want your apartment community to feel like home, and we understand that standard layouts or policies may not work for everyone.

Reasonable Accommodations

A reasonable accommodation is a change, exception, or adjustment to a rule, policy, practice, or service that may be necessary for a person with a disability to have an equal opportunity to use and enjoy a dwelling.

Examples of accommodations we frequently process include:
• Allowing a service animal or emotional support animal in a community with a "no pets" policy
• Assigning a reserved, accessible parking space near your building entrance
• Adjusting the method we use to communicate important community notices to you

Reasonable Modifications

A reasonable modification is a structural change made to existing premises, occupied or to be occupied by a person with a disability, in order to afford them full enjoyment of the premises.

Examples of modifications include:
• Installing grab bars in a bathroom
• Adding a ramp to a primary entrance
• Lowering kitchen cabinetry or adjusting door hardware

If you need to request an accommodation or modification, please reach out to our support team. We review all requests promptly and engage in an interactive dialogue to find the best solution for your needs.

Privacy of Your Accessibility Data

When you request a physical modification or a policy accommodation, we may need to collect standard business operational data, which can sometimes include documentation regarding your disability or medical needs.

We treat this information with the highest level of confidentiality. In compliance with the California Consumer Privacy Act (CCPA/CPRA) and all other applicable US State Privacy Laws, we only use this data for the sole purpose of evaluating and fulfilling your accessibility request. We never sell this information, and we only share it with essential service providers (such as maintenance contractors installing a modification) when absolutely necessary to complete your request.

Feedback and Contact Information

Accessibility is an ongoing effort, and we are always looking for ways to improve. If you encounter any barriers on any of our managed property websites, or experience difficulties at one of our apartment communities, we are here to help.

Please contact us using the information below:
• Email: support@expressrpm.com
• Website: https://expressrpm.com/

When contacting us regarding a digital accessibility issue, please be sure to specify the specific property website URL and the page or feature you are trying to use. We will make all reasonable efforts to make that page accessible or provide the information in an alternative format.