Privacy Policy

Effective Date: September 1, 2026 Last Updated: September 1, 2026 (Previous versions of this policy are available upon request.)

SUMMARY OF KEY POINTS

Before diving into the details, here is a quick overview of how we handle your privacy:
• What personal information do we collect? We collect your name, email address, communication records, device information, and website browsing activity.
• Do we process any sensitive personal information? No, we do not collect or process sensitive personal information (like social security numbers, precise geolocation, or biometric data) through our website.
• Do we collect information from third parties? Yes, we receive basic analytics and interaction data from partners like Google and Meta (Facebook) to understand how people use our site.
• How do we use your information? We use your data to manage residential apartment communities, communicate with you about leasing opportunities, improve our website, and send relevant marketing.
• Who do we share your personal information with? We share data with essential service providers (like email platforms and analytics tools). Under certain US state laws, our use of advertising cookies is considered "selling" or "sharing" your data.
• What are your privacy rights? Depending on where you live, you have the right to access, correct, or delete your data, and to opt out of the sale or sharing of your information.
• How can you contact us? You can reach us anytime at support@expressrpm.com.

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1. Introduction

Welcome to Real Property Management Express. We manage and lease residential apartment communities, connecting people with places they can proudly call home. Because finding and managing a home is a deeply personal experience, we believe that protecting your privacy should be handled with the same level of care and respect.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit any of the individual property websites managed by us or otherwise interact with our leasing services. This policy applies specifically to our network of managed property sites. We have written this policy in plain language because we want you to actually understand what happens to your data. If you have any questions after reading this, please reach out to us at support@expressrpm.com.

2. What We Collect & Why

We only collect information that helps us provide you with a better leasing and property management experience across our managed communities. Here is a breakdown of what we collect, organized by how we get it.

Information You Give Us Directly

When you inquire about a property, sign up for our newsletter, or contact our support team, you voluntarily share information with us. This typically includes your name, email address, and the contents of your communication records.

Legal Basis: We process this data to fulfill our contract with you (or take steps prior to entering a contract) and based on your consent when you choose to reach out to us.

Information Collected Automatically

As you navigate our website, our systems automatically pick up certain technical details. This includes device information (like your browser type and operating system), usage analytics (which pages you visit and how long you stay), and your IP address.

Legal Basis: We rely on our legitimate interest to keep our website secure and functioning properly, and we rely on your consent for non-essential tracking cookies.

Information from Third Parties

We occasionally receive aggregated data from analytics and marketing partners to help us understand broader trends about how people find our apartment communities online.

Legal Basis: We process this information based on our legitimate interest in improving our marketing and outreach efforts.

3. How We Use Your Information

We do not collect data just to have it. Every piece of information we gather serves a specific purpose in running Real Property Management Express.

Core Service Delivery: We use your contact information to answer your leasing inquiries, schedule property tours, and manage your resident experience. (Contract basis)

Service Improvement and Personalization: By analyzing how visitors use our website, we can fix bugs, improve navigation, and make finding an apartment easier for everyone. (Legitimate interest)

Communication with You: We use your email to send you important updates about your lease, community notices, or responses to your support tickets. (Contract and consent)

Security and Fraud Prevention: We monitor device information and IP addresses to detect unusual activity, prevent fraudulent applications, and keep our digital environment safe. (Legitimate interest)

Legal Compliance: Sometimes we must retain or process records to comply with housing laws, tax obligations, or other legal requirements. (Legal obligation)

Marketing: With your permission, we use your email to send you promotional activities and updates about new apartment communities. You can opt out of these communications at any time. (Consent)

4. When We Share Your Information

We respect your privacy and only share your information when it is absolutely necessary to run our business or when required by law.

Essential Service Providers: We share information with trusted vendors who help us operate, such as our email marketing platform (Mailchimp) and our website analytics providers (Google Analytics).

Legal Requirements: If we receive a lawful subpoena, court order, or other legal request, we will share the required information to comply with the law.

Business Transitions: If Real Property Management Express is ever involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that business transition.

With Your Consent: We will share your information with other third parties if you explicitly ask or authorize us to do so.

Important Notice Regarding Data "Sales" and "Sharing": Under the California Consumer Privacy Act (CCPA) and similar US state privacy laws, the use of third-party tracking cookies for targeted advertising is considered "selling" or "sharing" personal information. Because we use tools like the Facebook Pixel and Google Analytics to deliver relevant property ads to you on other websites, we do "sell" and "share" Identifiers (like your IP address) and Internet Activity (like your browsing history on our site). You have the absolute right to opt out of this practice at any time.

5. Your Privacy Rights

Depending on your state of residence (including California, Virginia, Colorado, Connecticut, Texas, Montana, and others), you have specific rights regarding your personal information. We believe in extending these fundamental rights to all our users, regardless of where they live.

Access Your Data: You can request a copy of the personal information we hold about you. We will provide this within 45 days of a verified request.

Correct Inaccuracies: If your name, email, or other details are wrong, let us know and we will update our records.

Delete Your Data: You can ask us to erase your personal information. We will do so unless we have a legal obligation to keep it (such as active lease agreements or tax records).

Port Your Data: You can request your data in a structured, commonly used, and machine-readable format so you can transfer it to another service.

Opt Out of Marketing & Sales: You can easily unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of any message. You can also opt out of the "sale" or "sharing" of your data for targeted advertising by contacting us or using a recognized privacy signal (see Section 15).

Withdraw Consent: If you previously gave us permission to process your data, you can change your mind at any time. This will not affect the legality of any processing we did before you withdrew consent.

Lodge Complaints: If you feel we have mishandled your data, you have the right to file a complaint with your state's Attorney General or relevant consumer protection authority.

To exercise any of these rights, please email us at support@expressrpm.com.

6. Data Security

We take the responsibility of protecting your information seriously. We implement industry-standard security measures, including encryption for data in transit and strict access controls, ensuring that only authorized personnel can view your information.

However, we must be honest: no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You can help protect your data by using secure networks when applying for apartments and keeping your email accounts secure.

In the unlikely event of a data breach that compromises your personal information, we commit to notifying you and the relevant authorities within the timeframes required by applicable state laws.

7. Data Retention

We only keep your personal information for as long as we actually need it. Our retention periods are based on the following logic:

Active Account Data: We keep your contact and leasing information for the duration of your relationship with us, plus a reasonable buffer of 1 year to handle any post-move-out inquiries.

Financial & Lease Records: We are legally required to keep financial transaction data and signed lease agreements for 7 years.

Marketing Preferences: We retain your email address for marketing purposes until you withdraw your consent or unsubscribe.

Technical Logs: We routinely clear our server and analytics logs, retaining device and usage data for no longer than 12 months.

8. Cookies & Tracking

Our websites use cookies and similar tracking technologies to function properly and to help us market our properties. These technologies may be present on our main site and any of our managed property websites.

Google Analytics: We use this to understand website traffic and user behavior.

Facebook Pixel: We have configured the Meta Pixel (`meta pixel=true`) to help us measure the effectiveness of our social media advertising and deliver relevant property ads to you on Facebook and Instagram.

Mailchimp Tracking: We use Mailchimp (`mailchimp tracking=true`) to send emails and track whether those emails are opened or clicked, helping us ensure we are sending content you actually find useful.

You can manage your cookie preferences through your browser settings, where you can choose to block or delete cookies. Please note that blocking essential cookies may impact how our website functions.

9. Children's Privacy

Our services are designed for adults seeking residential housing. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@expressrpm.com. If we discover that we have inadvertently collected data from a child, we will promptly delete it from our servers.

10. International Transfers

Real Property Management Express is based in the United States, and our services are intended for US residents. If you are accessing our website from outside the US, please be aware that your information will be transferred to, stored, and processed in the United States. By using our services, you understand that your data will be subject to US laws, which may offer different privacy protections than your home country.

11. Changes to This Policy

Privacy laws and business operations change, and this policy will occasionally need to be updated. When we make material changes, we will notify you by posting the updated policy on our managed property websites and updating the "Last Updated" date at the top of this page. If we make significant changes to how we handle your existing data, we will notify you directly via email. You can always find the most current version of this policy linked in the footer of the property website you are visiting.

12. Contact Us

We welcome your questions, concerns, and feedback regarding this Privacy Policy. You can reach our team through the following methods:

Privacy Email: support@expressrpm.com

Website: https://expressrpm.com/

We aim to respond to all privacy-related inquiries within 7 to 10 business days.

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13. Categories Table (CCPA/CPRA)

To comply with the California Consumer Privacy Act (CCPA) as amended by the CPRA, the following table maps out the categories of personal information we have collected over the past 12 months, where we got it, why we use it, who we share it with, and how long we keep it.

Note: We do not collect or process Sensitive Personal Information as defined by the CCPA.

14. Automated Decision-Making

We believe human beings should make important housing decisions. We do not use automated decision-making or profiling technologies that produce legal or similarly significant effects concerning you (such as automated lease approvals or rejections without human review).

15. Privacy Signals

We respect your right to control your data. Our website is configured to honor the Global Privacy Control (GPC) signal. If you have enabled GPC in your browser or extension, we will automatically recognize it as a valid request to opt out of the "sale" or "sharing" of your personal information for targeted advertising, as required by laws in California, Colorado, Connecticut, Montana, Texas, and other applicable jurisdictions.

16. Sub-Processors

To provide our services, we rely on trusted third-party vendors known as sub-processors. Our current sub-processors include Google (for analytics), Meta/Facebook (for advertising), and Mailchimp (for email communications).

We maintain a current, comprehensive list of all sub-processors. You can request this list at any time by emailing support@expressrpm.com. Furthermore, customers can subscribe to receive email notifications before any new sub-processor is added to our operations, giving you the opportunity to review changes to how your data is handled.