Return Policy Generator
Generate a return and refund policy draft for your online store with prompts for windows, conditions, remedies, shipping costs, and multi-jurisdiction consumer protection compliance. Review it before publishing.
Clear return policies sell more products.
Customers use return terms to understand purchase risk. A clear policy can set expectations and give support teams a consistent process for handling disputes.
Reduce Chargebacks & Disputes
Clear return terms set expectations upfront. When customers know exactly how returns work — windows, conditions, refund methods — they contact you instead of filing a chargeback with their bank.
Consumer Protection Compliance Prompts
Review prompts cover EU and UK withdrawal issues, Australian Consumer Law, US disclosures, and other jurisdiction-specific questions based on where you sell.
Boost Conversion Rates
Stores with clear return policies see higher conversion rates. Customers buy with confidence when they know returns are hassle-free — especially first-time buyers and high-value purchases.
Prevent Return Fraud
Condition requirements, restocking fees, and non-returnable item exclusions protect you from wardrobing, receipt fraud, and serial returners — without alienating legitimate customers.
Tailored for Your Industry
A fashion store needs different return terms than an electronics retailer. Our AI generates industry-specific clauses for your exact product type.
Fashion & Apparel
Size exchange policies, unworn/tags-attached conditions, swimwear and intimates exclusions, seasonal return window extensions, and wardrobing prevention clauses.
Electronics & Tech
Restocking fees for opened items, functionality testing periods, accessory return requirements, warranty vs. return distinction, and DOA (dead on arrival) procedures.
Food & Perishables
Non-returnable perishable goods exclusions, quality guarantee terms, temperature-sensitive shipping claims, expiration date policies, and subscription box cancellation.
Gifts & Custom Products
Personalized/custom item exclusions, gift receipt exchanges, gift card refund terms, monogrammed item policies, and made-to-order cancellation windows.
Digital Products & Courses
No-refund-after-access clauses, satisfaction guarantee windows, partial refunds for course progress, license revocation on refund, and free preview/trial alternatives.
Home & Furniture
Large item return logistics, assembly disclaimer (no returns once assembled), shipping damage claims, white-glove return pickup options, and restocking fees for bulky goods.
+ Defective item procedures, international returns, holiday extensions & more
Every Detail Covered
No Ambiguity, No Disputes
Vague policies like "returns accepted within a reasonable timeframe" are unenforceable and confuse customers. Our AI generates specific, actionable terms — exact days, exact conditions, exact refund methods.
Balanced for Both Sides
Too strict loses sales. Too generous invites abuse. Our terms strike the right balance — protecting your margins while giving customers the confidence to buy.
Generate Your Return Policy — Free
No credit card required. Use the guided workflow to create a draft, then review it against your actual return operations.
Multi-jurisdiction compliance prompts for consumer return rights
Return Rights Vary by Region
Mandatory Return Rights
The EU, UK, Australia, and other markets can provide mandatory consumer remedies that override store-created terms. Confirm which rules apply to the transaction.
Seller-Defined Markets
US and Canadian rules vary by state, province, product, and sales method. Make voluntary terms clear before purchase and separately account for mandatory remedies.
Configure multi-jurisdiction prompts for the markets you serve
Generate Your Return Policy in 3 Steps
No legal expertise needed. Answer questions about your store and let AI handle the rest.
Describe Your Store
Select your industry, product types, and where you ship. Set your preferred return window, refund method, and condition requirements.
AI Builds Your Policy
Our AI generates a complete return policy with every clause your store needs — return windows, conditions, shipping costs, exclusions, and region-specific consumer rights.
Publish & Protect
Download as HTML, TXT, or PDF. Add to your Shopify, WooCommerce, or any store. Hosted text reflects edits you approve; scheduled monitoring can flag changes to review.
Works With Any eCommerce Platform
One-Click Deployment
Publish your return policy on any platform — Shopify, WooCommerce, BigCommerce, Wix, Squarespace, or custom stores. Use our hosted URL or embed directly into your checkout and footer.
Checkout Integration
Link your return policy in pre-purchase confirmation, order confirmation emails, and packing slips. Customers see the policy before and after buying — reducing post-purchase disputes.
Why Stores Trust PolicyForge
AI That Understands Retail
Not a generic template. Our AI knows the difference between fashion return policies and electronics restocking terms — and generates the right clauses for your product type.
Ready in Minutes, Not Days
Stop waiting on lawyers or cobbling together templates. Generate a complete, professional return policy you can publish immediately.
Monitoring for Law Changes
Consumer-protection rules can change. PolicyForge scheduled monitoring can flag developments for research; your team decides what applies and approves every policy update.
Proven Chargeback Reduction
Clear return terms set expectations before purchase. Defined refund methods, condition requirements, and return windows mean fewer disputes and fewer chargebacks.
Frequently Asked Questions
Common questions about return policies for online stores.
Don't Lose Sales to a Missing Return Policy
58% of consumers won't buy from stores without a clear return policy. Generate yours in minutes — free, no credit card required.
Free to start • No credit card required