Download a free, legally compliant return and refund policy template with real examples from Amazon, Costco, Apple, and other leading retailers.
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A compliant return and refund policy must include these essential sections:
Define the window customers have to initiate a return (30, 60, 90 days) and any conditions that must be met to qualify
Required by: EU Consumer Rights Directive Art. 9, FTC guidelines
Specify the acceptable condition for returned items (unused, unopened, original packaging, tags attached)
Required by: Standard commercial practice
Explain how refunds are issued (original payment method, store credit) and the processing timeframe
Required by: EU Directive Art. 13, State consumer protection laws
Detail options for exchanging items for different sizes, colors, or alternative products
Required by: Best practice
Clarify who bears the cost of return shipping and provide step-by-step return instructions (RMA numbers, labels)
Required by: EU Directive Art. 14, FTC Mail Order Rule
List product categories excluded from returns such as perishables, personalized items, intimate apparel, and hazardous materials
Required by: EU Directive Art. 16 exceptions
Describe the process for handling items that arrive damaged, defective, or incorrect, including who covers return shipping
Required by: UCC Article 2, EU Sale of Goods Directive
Address return/refund rules for digital downloads, software licenses, and subscription services
Required by: EU Directive Art. 16(m), Platform-specific rules
Explain return procedures and any cost differences for international customers, including customs duties and processing times
Required by: Cross-border e-commerce best practice
Provide clear contact details for return inquiries including email, phone, and physical address if applicable
Required by: EU Directive Art. 6(1)(c), FTC guidelines
See how top retailers write key return policy sections. For more examples, visit our return policy examples guide.
Most items sold on Amazon.com can be returned within 30 days of delivery. Some products have different return windows: electronics must be returned within 15 days, while items sold during the holiday season (November 1 - December 31) can be returned until January 31 of the following year.
Why it works: Clear base policy with transparent category-specific exceptions and seasonal flexibility
We guarantee your satisfaction on every product we sell, and will refund your purchase price. Exceptions: Electronics must be returned within 90 days. Diamonds over 1.00ct require original documentation. Cigarettes and alcohol cannot be returned where prohibited by law.
Why it works: Generous open-ended guarantee builds trust while clearly listing the limited exceptions
You may return your eligible product within 14 calendar days of receiving the item(s). You will not be charged a restocking fee. Once we receive and verify the returned item, we will issue a refund to your original payment method within 5 business days. Return shipping is free for orders placed through the Apple Online Store.
Why it works: No restocking fees, free return shipping, and a clear refund timeline set strong customer expectations
We don't have a formal return policy. We handle returns on a case-by-case basis with the goal of making customers happy. We stand behind our goods and services, and want customers to be satisfied with them. We'll always do our best to take care of you.
Why it works: Emphasizes customer-first philosophy; the flexible approach has become a competitive differentiator
If you are not 100% satisfied with your purchase, you can return your order for a full refund within 365 days. Return shipping is always free. Simply print a pre-paid return label from your account, pack the items in any box, and drop it off at any UPS location.
Why it works: Industry-leading 365-day window with free shipping and dead-simple instructions reduces purchase hesitation
Ensure your return policy meets all regulatory requirements:
Generate a customized, legally compliant return and refund policy in 2 minutes that's tailored to your specific store, products, and return preferences.